Return & Refunds

At Pecock Sarees , we are committed to providing you with the best quality products and service. Please read our Return and Refund Policy carefully to understand the conditions for returning products and obtaining a refund.

1. Eligibility for Returns

• We only accept returns if the product received is damaged or defective.
• To be eligible for a return, you must provide a clear, uncut video taken at the time of opening the parcel, showing the damage or defect in the product as proof.
• The product must be unused and in the same condition as received, with all original tags and packaging intact.

2. Process for Returns

• Contact us at captfaizanansari@gmail.com within 48 hours of delivery if you receive a damaged or defective product.
• Please provide us with your order details and attach the parcel-opening video as proof.
• Our team will review your request and, once approved, will provide instructions for returning the item.

3. Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
• Please note that shipping charges, if any, are non-refundable.

4. Exchanges

• Currently, we do not offer exchanges. You may return the defective item as per the return policy and place a new order for the replacement.

5. Non-Returnable Items

• Items that have been used or damaged after delivery, without proof of opening, are not eligible for return or refund.
• Products that have been opened but are undamaged are also non-returnable.

6. Contact Information

• For any questions or further assistance, please reach out to us at captfaizanansari@gmail.com.